Frequently Asked Questions

Yes! All our ceramics and glassware are made with 100% food-safe, lead-free materials and are completely safe for everyday use with food and beverages. We follow strict quality standards to ensure all our products are safe for your family.

Yes, most of our ceramics are microwave and dishwasher safe unless stated otherwise. Glassware is generally dishwasher safe; however, microwave use depends on the specific product. Please refer to individual product pages for detailed care instructions.

Yes! Each piece is handcrafted by skilled artisans using traditional & modern techniques in our factory. This means every item has its own unique character and slight variations, which we believe adds to their charm and authenticity.

We use high-quality stoneware and earthenware clay, fired at high temperatures for durability. Our glazes on Ceramic are food-safe, lead-free, and sourced from trusted suppliers.

While our Glassware is made from premium, lead-free glass. Each material is selected for durability, safety, and everyday functionality.

Our products are handcrafted with a lot of love, so there may be small differences between items in the same collection and colour. These subtle variations are a natural part of the artisanal process, make each piece unique and give your crockery its special charm.

Shipping typically takes:
• Within India: 5-7 business days
• Metro cities: 3-5 business days
• International orders: 10-15 business days

You'll receive a tracking number once your order ships.

Yes, we ship worldwide! Shipping costs and delivery times vary by location. International shipping rates are calculated at checkout based on your destination.

We take great care in packaging your ceramics. Each item is individually wrapped in bubble wrap, secured in a sturdy box with cushioning material, and marked as fragile to ensure safe delivery.

Yes! Once your order ships, you'll receive a tracking number via Email. You can also track your order anytime from your account page or our Track Order page.

We accept returns within 7 days of delivery. Items must be:
• Unused and in original condition
• In original packaging
• Accompanied by proof of purchase

Please contact us at digital@kalakriti.store to initiate a return.

If your item arrives damaged, please:
1. Take photos of the damage and packaging
2. Contact us within 24 hours at digital@kalakriti.store
3. We'll arrange a replacement or full refund immediately.

Your satisfaction is our priority!

Yes, we offer exchanges for items in unused condition within 7 days. Contact our Customer Care Team to arrange an exchange. Note that you may need to cover return shipping costs.

To keep your ceramics & glassware beautiful:
• Hand wash with mild soap (recommended)
• If using dishwasher, place on top rack
• Avoid sudden temperature changes
• Don't use abrasive cleaners or scrubbers
• Store with padding between stacked items.

Handle with care and avoid sudden temperature changes or impact. Proper use and storage help preserve the finish, glaze, and longevity of each piece.

Some of our ceramics are oven-safe up to 180°C (350°F). Check the product description or contact us for specific items. Always avoid sudden temperature changes.

Oven use depends on the specific product. Unless clearly mentioned on the product page, we do not recommend using ceramic or glassware in the oven. Always follow individual care instructions.

Use mild detergent and a soft sponge. While many items are dishwasher safe, gentle hand washing is recommended to maintain clarity, glaze quality, and overall finish.

Yes! We love working on custom projects. Whether it's personalized designs, bulk orders, or corporate gifting, we can help. Contact us at digital@kalakriti.store with your requirements.

Absolutely! We work with restaurants, cafes, hotels, and retailers. Visit our B2B Partnerships page or contact us for wholesale pricing and minimum order quantities.

Yes! We welcome visitors to our factory to see our ceramics being made. Visit our Factory Visit page to schedule a tour. It's a great experience!