Shipping policy

At Kalakriti.store, we are committed to ensuring that your handcrafted products are delivered safely and on time. This Shipping Policy explains our shipping practices, timelines, and responsibilities for orders placed through our website.

1) Shipping Coverage

• We currently ship orders across India through trusted courier and logistics partners.

• Worldwide shipping is available through verified logistics partners. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

2) Order Processing Time

• All confirmed orders are processed within 1-3 working days (excluding Sundays and public holidays).

• Orders placed after cut-off timings will be processed the next business day.

3) Estimated Delivery Timeline

• Standard delivery within metro cities: 3-5 working days.

• Other locations: 5-7 working days, depending on courier service availability.

• Remote or hard-to-reach areas may take longer than the estimated time.

• In some pin codes, our shipping partners do not support COD and hence the option might be unavailable. For any queries, please contact our customer helpline.

4) Shipping Charges

• Shipping charges, if applicable, are displayed at checkout before final payment.

• Free shipping promotions may be available on select products or minimum order values.

5) Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email/SMS.

• You can also check the order status by logging into your Kalakriti.store account.

6) Packaging & Safety

• We use secure and protective packaging to minimize breakage or transit damage.

• In case of damaged products, customers must notify us within 24 hours of delivery with unboxing images/videos.

7) Failed or Undeliverable Deliveries

• If a delivery attempt fails due to an incorrect address or customer unavailability, the courier will usually reattempt.

• Orders returned to us due to incomplete/incorrect addresses may require additional shipping charges for re-dispatch.

• We will be unable to process any refund if an order is cancelled at the doorstep or if there have been 3 failed attempts to deliver the parcel by our delivery partner.

8) Order Changes & Cancellations

• Orders can be modified or cancelled within 24 hours of placement by contacting customer support.

• Orders already dispatched cannot be cancelled or altered.

9) Delays Beyond Our Control

• We are not liable for delays caused by courier delays, natural disasters, strikes, or other external factors.

• We will keep you informed of any significant shipping delays affecting your order.

10) Contact Us

For shipping-related questions, please contact:

• Email: digital@kalakriti.store

• Business Address: 416, 4th Floor, Qutab Plaza, DLF City Phase-1, Gurugram- 122002 (Harayana)